Client Agreement

Client Agreement

Thank you very much for your order with Let’s Eat, Grandma! We are excited to work with you, and we are confident that together we will create a product that makes you stand out in the applicant pool.

So that we can best meet your expectations, please take the time to understand and agree to the following eight statements:

1.) I understand that resumes by themselves don’t get interviews; they are valuable tools that will help get my foot in the door. 

Although the Internet has made it much easier to apply for jobs, you would be severely disadvantaged by passively sending out your resume to postings online and expecting serious results. Though you will have an amazing resume, you should continue to network, utilize creative avenues such as social media, and be assertive in your job search strategy. Your proactive approach, coupled with your new documents, will help you land interviews that will lead to your dream job.

2.) I understand that the resume creation process is a collaborative process. 

You and your consultant are full partners in the creation of your resume and other documents; solid effort must be made on both ends to collaborate. The ability to meet deadlines and produce quality documents is dependent on your own timely effort in the process.

3.) I will make a good effort to show up to my phone consultation and provide my writer with reasonable availability to meet over the phone. 

Your phone consultation is vital to the success of the writing process, so you should give your writer reasonable availability and show up on time.

4.) I will make a good effort to provide all the additional information that my writer asks of me. 

Your writer may ask you questions about your experience in an email or phone consultation, and you should answer these as promptly as possible. This will help your documents truly shine and will allow us to return them in a timely fashion.

5.) Once I approve of my writer’s work, I understand I cannot request edits or revisions. 

Your confirmation that you are happy with our work will indicate to us that you are satisfied and cannot request revisions free of charge.

You will receive a rough draft within 7 days of your phone consultation. You should seek to provide as much detail as possible that will allow us to get your drafts approved and sent to the final stage. This can be done in either a free additional phone consultation or email. If you do not request revisions during the 7-day window after receiving your rough draft, we will send you the final drafts of the documents.

6.) I understand that Let’s Eat, Grandma does not give out full refunds. 

We value our consultants’ time and talent, and want to make sure they are compensated for their hard work. Therefore, consultation fees and other writer fees that go directly into compensating our writers are non-refundable (rush order service fees included).

7.) I understand that ultimately I am responsible for the outcome of my job search, including any receipt of interviews or job offers. 

Although your resume writer will strive to give you the tools you need for your job search, you take full responsibility for what you send to future employers and understand that you are ultimately responsible for the outcome of your job search.

8.) I am now ready to give my all—and ready to produce a stellar resume! Woo-hoo!

By checking “Yes, I agree to terms” at checkout, you agree to the eight statements above, and you are ready to begin the resume creation process.

Student Package Agreement

TL;DR: you agree not to share Grandma’s Guide with anybody or alter it in any way. Please read the following for further detail:

Usage and Authorization of Grandma’s Guide. Grandma’s Guide (“the Product”) is valid with one purchase and gives the Let’s Eat, Grandma Account holder (“Authorized User”) entitled use of one downloadable copy of the Product. An Authorized User will provide us with a separate user name, in the form of an email address, and will access the product by use of a password.  You shall ensure Authorized Users do not share passwords or user names and do not make the product available to any third party. We grant you a non-exclusive, non-transferable license to use Grandma’s Guide. You warrant that you shall not, without our prior written consent, make available, copy, reproduce, retransmit, disseminate, sell, license, distribute, publish, broadcast or otherwise circulate the Product (or any part of it) to any person. You further warrant that you shall comply with all applicable laws and regulations and shall not knowingly use the Product for any improper or unlawful purposes.

Prohibited usage. Except as otherwise permitted in this agreement, the Authorized User may not:

a. Remove or alter the conditions of use, any copyright notices, and other identification disclaimers as they may appear on the Guide, or in any print format.
b. Make copies, electronic or otherwise, of multiple extracts of the content for any purpose
c. Provide by electronic means to any person other than an authorized user any content.
d. Distribute or display any content on any electronic network or otherwise, including without limitation the internet and the world wide web.
e. Alter or change any part of the content.

Our Satisfaction Guarantee 

What does ‘Satisfaction Guarantee’ mean? Let’s Eat Grandma’s satisfaction guarantee means that we are committed to delivering both an exceptional experience and a high-quality product that adheres to our rigorous LEG standards and maintains the integrity of your content. We don’t, however, guarantee interviews or offer letters. We are invested in making sure our clients have an outstanding experience, so please do voice any concerns during the one-week revision period after your rough drafts are received.

Our guarantee expires 30 days after rough drafts are received. You forfeit the right to our guarantee if you do not actively collaborate* with your writer during the seven-day revision period. At any point during the 30-day window, please feel free to reach out to projects@letseatgrandma.com with any concerns or questions.

(*“Actively collaborate” means making an earnest attempt to communicate with your writer and/or their supervisor through at least one email to them.)

Refund Policy 

If you would like a refund for your purchase for any reason and your initial consultation has not taken place, Let’s Eat Grandma provides a five-day money-back guarantee. If you have not held your consultation after this five-day window, your purchase will turn into a credit that expires after two years.

If your consultation has taken place, you are welcome to request a refund within three days from the date of your consultation for any reason for up to 75% of your purchase. If you have any concerns about your experience after this point, feel free to get in touch with us at projects@letseatgrandma.comWe reserve the right to delay these refunds as necessary or to issue them in the form of credit for the company’s servicesFor the time being during the COVID-19 pandemic, we will only be disbursing these refunds in the form of credit.

Privacy Policy 

Last updated: (05/17.2017)

Let’s Eat, Grandma (“us”, “we”, or “our”) operates www.letseatgrandma.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and your job search materials. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, job search information, and industry (“Personal Information”).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze these.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of 05.17.2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us.