Terms & Conditions
Writing Package Agreement (Starter, Accelerated, Premium)
Please take the time to understand and agree to the following four statements:
1.) I understand that a resume by itself won’t get me hired — I am ultimately responsible for the outcome of my job search, including any receipt of interviews or job offers.
2.) I understand that the resume creation process is collaborative — I will respond promptly to all emails from my writer and cooperate with them.
3.) I will show up on time to my consultation and will review my Working Draft documents prior to the call.
4.) Once I approve of my Final Drafts after the revision period, I understand I cannot request further edits free of charge.
Writing Package Cancellation Policy
If you would like a refund for your purchase for any reason, Let’s Eat, Grandma provides a three-day money-back guarantee. Please note that all refunds are subject to a 10% processing fee.
You are eligible for a full refund (minus a 10% processing fee) for three full days from the date of your purchase. After that, if you choose not to proceed with your package, the value of your order will become a non-refundable credit for you to use on the Let’s Eat, Grandma website for up to 6 months from the date of purchase.
Note: Let’s Eat, Grandma does not give out full refunds for packages that our writers have begun work on.
*Downloadable guides and the Smart Job Search course are not eligible under the three-day money-back guarantee.
Writing Package Satisfaction Guarantee
What does ‘Satisfaction Guarantee’ mean? Let’s Eat, Grandma’s satisfaction guarantee means that we are committed to delivering both an exceptional experience and a high-quality product that adheres to our rigorous LEG standards and maintains the integrity of your personal content. We don’t, however, guarantee interviews or offer letters.
Our guarantee expires 60 days after first drafts are received. You forfeit the right to our guarantee if you do not actively collaborate* with your writer after receiving your first drafts. At any point during the 60-day window, please feel free to reach out to firstname.lastname@example.org with any concerns or questions.
If your project is extended for any reason, the maximum extension will be capped at two weeks.
(*“Actively collaborate” means making an earnest attempt to communicate with your writer and/or their supervisor, including responding to emails within the 48-hour window.)
Downloadable Product Agreement
Usage and Authorization of Downloadable Products. Each one of our Downloadable Products (“the Product”) is valid with one purchase and gives the Let’s Eat, Grandma account holder (“Authorized User”) entitled use of one downloadable copy of the Product. An Authorized User will provide us with a separate user name, in the form of an email address, and will access the product by use of a password. You shall ensure Authorized Users do not share passwords or user names and do not make the product available to any third party. We grant you a non-exclusive, non-transferable license to use the Product. You warrant that you shall not, without our prior written consent, make available, copy, reproduce, retransmit, disseminate, sell, license, distribute, publish, broadcast or otherwise circulate the Product (or any part of it) to any person. You further warrant that you shall comply with all applicable laws and regulations and shall not knowingly use the Product for any improper or unlawful purposes.
Prohibited usage. Except as otherwise permitted in this agreement, the Authorized User may not:
a. Remove or alter the conditions of use, any copyright notices, and other identification disclaimers as they may appear on the Product, or in any print format.
b. Make copies, electronic or otherwise, of multiple extracts of the content for any purpose
c. Provide by electronic means to any person other than an authorized user any content.
d. Distribute or display any content on any electronic network or otherwise, including without limitation the internet and the world wide web.
e. Alter or change any part of the content.
Last updated: (05/17.2017)
Let’s Eat, Grandma (“us”, “we”, or “our”) operates www.letseatgrandma.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and your job search materials. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, job search information, and industry (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze these.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.