Client Agreement

Rewriting Package Agreement (Starter, Accelerated, Premium) 

Thank you very much for your order with Let’s Eat, Grandma! We are excited to work with you, and we are confident that together we will create a product that makes you stand out in the applicant pool.

So that we can best meet your expectations, please take the time to understand and agree to the following eight statements:

1.) I understand that a resume by itself won’t get me hired; it is a valuable tool that will help get my foot in the door. 

Although the internet has made it much easier to apply for jobs, these documents alone are not all you need to land a job. Though you will have exceptional documents, you should continue to network, utilize creative avenues such as social media, and be assertive in your job search strategy. Your proactive approach, coupled with your new documents, will help you land interviews that will lead to your dream job.

2.) I understand that the resume creation process is a collaborative process. 

You and your consultant are full partners in the creation of your resume and other documents; solid effort must be made on both ends to collaborate. The ability to meet deadlines and produce quality documents is dependent on your timely effort in the process. As such, it is important to reply to all emails within 48 hours.

3.) I will make a good effort to show up to my phone consultation and will review my documents prior to the call.

Your phone consultation is vital to the success of the writing process, so as much information you can provide prior to the call, the more effective the call will be.

4.) I will make a good effort to provide all the additional information that my writer asks of me. 

Your writer will ask you questions about your experience in both emails and the phone consultation; you should answer these as promptly as possible to help us write the best possible documents for you.

5.) Once I approve of my writer’s work, I understand I cannot request edits or revisions. 

Your confirmation of your final drafts will indicate to us that you are satisfied and cannot request revisions free of charge.

Your phone consultation will allow to modify your working drafts in collaboration with your writer. Once you receive your second drafts after your phone consultation, you will have four business days to request additional revisions. If you do not request revisions during the four-business day window after receiving your second drafts, we will send you the final drafts of the documents.

6.) I understand that Let’s Eat, Grandma does not give out full refunds. 

We value our consultants’ time and talent, and want to make sure they are compensated for their hard work. Therefore, consultation fees and other writer fees that go directly into compensating our writers are non-refundable (rush order service fees included).

7.) I understand that ultimately I am responsible for the outcome of my job search, including any receipt of interviews or job offers. 

Although your resume writer will strive to give you the tools you need for your job search, you take full responsibility for what you send to future employers and understand that you are ultimately responsible for the outcome of your job search.

8.) I am now ready to give my all—and ready to produce a stellar resume! Woo-hoo!

By checking “Yes, I agree to terms” at checkout, you agree to the eight statements above, and you are ready to begin the resume creation process.

Rewriting Package Satisfaction Guarantee 

includingNOTE: Apprentice Packages are not eligible for the Satisfaction Guarantee or Refunds.

What does ‘Satisfaction Guarantee’ mean? Let’s Eat, Grandma’s satisfaction guarantee means that we are committed to delivering both an exceptional experience and a high-quality product that adheres to our rigorous LEG standards and maintains the integrity of your personal content. We don’t, however, guarantee interviews or offer letters. We are invested in making sure our clients have an outstanding experience, so please do voice any concerns during the one-week revision period after your rough drafts are received.

Our guarantee expires 60 days after first drafts are received. You forfeit the right to our guarantee if you do not actively collaborate* with your writer after receiving your first drafts. At any point during the 60-day window, please feel free to reach out to projects@letseatgrandma.com with any concerns or questions. 

If your project is extended for any reason, the maximum extension will be capped at two weeks.

(*“Actively collaborate” means making an earnest attempt to communicate with your writer and/or their supervisor, including responding to emails within the 48-hour window.)

 

Rewriting Package Refund/Cancellation Policy

If you would like a refund for your purchase for any reason and you have not received your first drafts, Let’s Eat, Grandma provides a three-day money-back guarantee. Please note that all refunds are subject to a 10% processing fee.

After this three-day window, your purchase will turn into a credit that expires after two years and refunds will not be honored.

Career Compass Interview Guarantee

One interview is guaranteed within 60 days of receiving your final drafts with us, or your money back. You must purchase a Starter, Accelerated, or Premium Package in addition to the Career Compass Bundle. The money-back refund extends to the Career Compass Bundle portion only ($499 + tax for Texas customers), and not the cost of the main re-writing package.

Those who purchase a custom package or the Career Compass Bundle (a la carte) are not eligible for this guarantee. 

In order to qualify, clients must also:

1) Provide their LEG Supplemental Guide & Checklist fully completed in good faith. 

2) Cooperate with our Customer Success team to identify incomplete or incorrectly completed tasks and seek to remedy those before pursuing a refund.

3) Have completed all tasks on the Checklist within a reasonable time-frame. It’s recommended that the average job seeker spend between 3 and 6 weeks completing items on this checklist.

After providing the completed checklist to our team and working through (if they exist) any gaps in your job search, a refund in full of the Career Compass Bundle portion ($499 + tax for Texas customers) should be returned immediately with no other questions asked. We reserve the right to withhold the full, or partial, refund in the event that the above qualifications are not met.

Student Package Agreement

TL;DR: you agree not to share Grandma’s Guide with anybody or alter it in any way. Please read the following for further detail:

Usage and Authorization of Grandma’s Guide. Grandma’s Guide (“the Product”) is valid with one purchase and gives the Let’s Eat, Grandma Account holder (“Authorized User”) entitled use of one downloadable copy of the Product. An Authorized User will provide us with a separate user name, in the form of an email address, and will access the product by use of a password.  You shall ensure Authorized Users do not share passwords or user names and do not make the product available to any third party. We grant you a non-exclusive, non-transferable license to use Grandma’s Guide. You warrant that you shall not, without our prior written consent, make available, copy, reproduce, retransmit, disseminate, sell, license, distribute, publish, broadcast or otherwise circulate the Product (or any part of it) to any person. You further warrant that you shall comply with all applicable laws and regulations and shall not knowingly use the Product for any improper or unlawful purposes.

Prohibited usage. Except as otherwise permitted in this agreement, the Authorized User may not:

a. Remove or alter the conditions of use, any copyright notices, and other identification disclaimers as they may appear on the Guide, or in any print format.
b. Make copies, electronic or otherwise, of multiple extracts of the content for any purpose
c. Provide by electronic means to any person other than an authorized user any content.
d. Distribute or display any content on any electronic network or otherwise, including without limitation the internet and the world wide web.
e. Alter or change any part of the content.

Privacy Policy

Last updated: (05/17.2017)

Let’s Eat, Grandma (“us”, “we”, or “our”) operates www.letseatgrandma.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and your job search materials. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, job search information, and industry (“Personal Information”).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze these.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of 05.17.2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us.