Terms & Conditions
Client Agreement
Please take the time to understand and agree to the following four statements:
1.) I understand that a resume by itself won’t get me hired — I am ultimately responsible for the outcome of my job search, including any receipt of interviews or job offers.
2.) I understand that the resume creation process is collaborative — I will respond promptly to all emails from my writer and cooperate with them.
3.) I will show up on time to my consultation and will review any notes from my writer prior to the call.
4.) Once I approve of my Final Drafts after the revision period, I understand I cannot request further edits free of charge.
Timely Communication
We are committed to providing you with the best resume writing experience possible. To ensure smooth communication and a successful collaboration with your assigned writer, we kindly request your active engagement throughout the process.
We have outlined some scenarios and the corresponding steps we will take if communication becomes challenging:
If you do not schedule a call with your writer, you will have three days to do so. If you fail to schedule that appointment, we may notify you that your package will be credited 100%, granting you a 12-month grace period to return and work with one of our writers.
In the event of a missed call, your writer will pause all work and send you a reminder. You will have two days to respond or reschedule the call. If there is no response, we may notify you that your package will be credited 100%, granting you a 12-month grace period to return and work with one of our writers.
If you attend the consultation but fail to respond to the first drafts or subsequent follow-up emails during the revision process, your writer will close the project and send you your final drafts.
If you request to pause the process after work has started on your package, you can do so for up to 30 days. Please note that during this pause period, you cannot add any new skills, qualifications, or jobs that you may have acquired. Once you are ready to resume, your writer will pick up where they left off.
We appreciate your understanding and cooperation in ensuring effective communication during the resume writing process. Rest assured, we are here to support you every step of the way. Should you have any questions or concerns, don’t hesitate to reach out to our Customer Success team.
Professional Services Disclaimer
Thank you for choosing Let’s Eat, Grandma as your resume writing services provider (“the Services”). By engaging our Services, you acknowledge and agree to the following terms and conditions. Our services encompass various offerings, including but not limited to our resume writing packages. Additionally, our services may include advice provided, which extends to free-of-charge offerings such as any of our free phone consultations or free resume critique.
Client Responsibility: You understand and acknowledge that a resume, by itself, is not a guarantee of employment or job offers. The ultimate outcome of your job search, including receiving interviews or job offers, is influenced by a variety of factors beyond the resume, such as your qualifications, experience, skills, networking efforts, interview performance, industry trends, and market conditions. You agree that you are solely responsible for the results and outcomes of your job search efforts.
No Legal Responsibility: While we strive to provide high-quality resume writing services, we cannot guarantee specific results or outcomes in your job search. We make no warranties or representations, express or implied, regarding the effectiveness, accuracy, or suitability of the resumes we create. Furthermore, Let’s Eat, Grandma does not assume any legal responsibility for any mistakes or errors in the resume that may impact your job search. It is your responsibility to review and verify the accuracy of the information provided in the resume before using it.
Consultation and Collaboration: We collaborate with you to create a customized resume based on the information you provide. However, we rely on the accuracy, completeness, and relevance of the information you provide. It is your responsibility to ensure that all details, qualifications, and experiences are accurate and up to date. We recommend consulting with relevant professionals for advice specific to your situation.
Limitation of Liability: In no event shall Let’s Eat, Grandma, its employees, agents, or affiliates be liable for any damages, losses, or expenses arising out of or in connection with the use of our Services. This includes, but is not limited to, any direct, indirect, incidental, special, or consequential damages, loss of profits, or business interruption.
Confidentiality: We respect the confidentiality of the information you provide during the resume writing process. We take reasonable measures to protect your personal and sensitive information; however, we cannot guarantee the security of electronic communication or data transmission. You acknowledge that you share your information at your own risk.
Modifications: Let’s Eat, Grandma reserves the right to modify, suspend, or terminate the Services at any time without prior notice. We may also update or modify this disclaimer without prior notice. It is your responsibility to review this disclaimer periodically for any changes.
By engaging our Services, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this disclaimer. You further affirm that you have reviewed and agreed to the statement: “I understand that a resume by itself won’t get me hired — I am ultimately responsible for the outcome of my job search, including any receipt of interviews or job offers.” If you do not agree with any part of this disclaimer or the statement, please refrain from using our Services.
Executive Concierge Service Coaching Policy
The Executive Concierge Service includes a 60-Minute Coaching Session with one of our executive coach partners. Scheduling is handled with your chosen partner coach over email, and the following policies apply:
Rescheduling: Once a session is scheduled with your coach, you can email your coach directly to reschedule your session up to 24 hours before the session starts.
You have no more than 60 days after your Final Drafts are completed to hold the session with the coach. After these 60 days have passed, you forfeit the coaching component of the service and your package will be considered complete.
Missing your call: If you miss your scheduled Executive Coach call for any reason, you will have one opportunity to reschedule it. If you miss that rescheduled call, you forfeit the coaching component of the service and your package will be considered complete.
Nature of partnership: The partner coaches in the 60-Minute Executive Coaching Session component of our Executive Concierge Service are affiliate partners, not employees of Let’s Eat, Grandma, LLC. Any opinion or advice offered in the coaching session does not constitute the opinion or advice of Let’s Eat, Grandma, LLC.
Transform Package Policy
By proceeding with the Transformation Package, customers acknowledge and agree to these terms and conditions. We are committed to providing a valuable and timely service to enhance your job search journey.
Job Search Strategy Call Booking: Customers are required to book their Job Search Strategy call within two weeks of receiving their final drafts. Failure to do so may result in the forfeiture of the coaching component, and the package will be considered complete after 14 days from the final draft delivery.
The job search strategy call component of the service is time-sensitive. Customers must schedule and attend the Job Search Strategy call within the designated two-week window to ensure the full utilization of this valuable resource.
Refund Policy: Refunds will not be granted if customers are unable to make their job search strategy meeting or attend the scheduled “Roadblock Office Hours” sessions. We understand scheduling conflicts may arise, but we encourage proactive communication to explore alternative arrangements. If unable to attend the Roadblock Office Hours, customers have one additional month to reschedule.
Service Completion: The Transformation Package is considered complete once the job search strategy meeting component has been delivered or the 14-day window from the final draft delivery has lapsed, whichever comes first.
For any inquiries or clarifications, please contact our support team at [email protected]
Refund & Cancellation Policy
If you would like a refund for your purchase for any reason, Let’s Eat, Grandma provides a three-day money-back guarantee. Please note that all refunds are subject to a 10% processing fee.
You are eligible for a full refund (minus a 10% processing fee) for three full days from the date of your purchase. After that, if you choose not to proceed with your package, the value of your order will become a non-refundable credit for you to use on the Let’s Eat, Grandma website for up to 12 months from the date of purchase.
Note: Let’s Eat, Grandma does not give out full refunds for packages that our writers have begun work on.
*Downloadable guides and the Smart Job Search course are not eligible under the three-day money-back guarantee.
Satisfaction Guarantee
What does ‘Satisfaction Guarantee’ mean? Let’s Eat, Grandma’s satisfaction guarantee means that we are committed to delivering both an exceptional experience and a high-quality product that adheres to our rigorous LEG standards and maintains the integrity of your personal content. We don’t, however, guarantee interviews or offer letters.
Our guarantee expires 60 days after first drafts are received. You forfeit the right to our guarantee if you do not actively collaborate* with your writer after receiving your first drafts. At any point during the 60-day window, please feel free to reach out to [email protected] with any concerns or questions.
If your project is extended for any reason, the maximum extension will be capped at two weeks.
(*“Actively collaborate” means making an earnest attempt to communicate with your writer and/or their supervisor, including responding to emails within the 48-hour window.)
Blog & Podcast Content
The blog and podcast of Let’s Eat, Grandma (“the Website”) provide educational content for informational purposes only. This also includes our presence on third party locations such as podcast apps and other websites. By accessing or using the Website, you acknowledge and agree to the following terms and conditions.
Educational Content: The content on the Website is intended to provide general information and educational resources related to career development, job search strategies, resume writing, and related topics. The content is not intended to be a substitute for professional advice, including but not limited to legal, financial, or career counseling advice. You should not rely solely on the information provided on the Website for making decisions or taking action related to your personal or professional circumstances.
No Professional Relationship: The use of the Website does not establish a professional-client or professional-counselor relationship between you and Let’s Eat, Grandma. The content provided on the Website is not personalized advice tailored to your specific situation. We recommend seeking the advice of qualified professionals regarding your specific needs and circumstances.
Accuracy and Currency: We make reasonable efforts to ensure that the content on the Website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or timeliness of the information provided. The field of career development is dynamic, and industry trends and best practices may change over time. Therefore, it is essential to consult current and relevant sources for the most accurate and up-to-date information.
Third-Party Content and Links: The Website may include links to external websites or resources that are not under the control of Let’s Eat, Grandma. We do not endorse or assume any responsibility for the content, accuracy, or availability of these external resources. You access and use these links at your own risk.
No Liability: In no event shall Let’s Eat, Grandma, its employees, agents, or affiliates be liable for any damages, losses, or expenses arising out of or in connection with the use of the Website. This includes, but is not limited to, any direct, indirect, incidental, special, or consequential damages, loss of profits, or business interruption.
No Endorsement: Mention of third-party products, services, or individuals on the Website is for informational purposes only and does not constitute an endorsement, recommendation, or guarantee by Let’s Eat, Grandma. You are solely responsible for evaluating and determining the suitability, quality, and appropriateness of any products, services, or individuals mentioned or linked on the Website.
Modifications: Let’s Eat, Grandma reserves the right to modify, suspend, or terminate the Website at any time without prior notice. We may also update or modify this disclaimer without prior notice. It is your responsibility to review this disclaimer periodically for any changes.
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this disclaimer. If you do not agree with any part of this disclaimer, please refrain from using the Website.
Free Resume Critique
The free resume critique service (“the Service”) offered by Let’s Eat, Grandma is provided for informational purposes only. By using this Service, you acknowledge and agree to the following terms and conditions.
No Guarantee of Results: The Service aims to provide feedback and suggestions on your resume to enhance its effectiveness. However, it is important to note that the ultimate results of your job search efforts depend on a multitude of factors beyond the resume itself, including but not limited to your qualifications, skills, experience, interview performance, industry trends, and market conditions. Therefore, we cannot guarantee that the use of this Service will secure employment or any specific outcome in your job search.
Advice for General Information: The feedback and suggestions provided through the Service are based on our professional expertise and experience in the field of resume writing. However, the Service does not constitute personalized career counseling or professional advice tailored to your specific circumstances. The information provided should be considered as general information and should not be construed as legal, financial, or professional advice. You should consult with relevant professionals for advice specific to your situation.
User Discretion: While we strive to provide accurate and useful feedback, the Service relies on the information provided by the user. It is your responsibility to ensure the accuracy and completeness of the information you submit. You understand and agree that the feedback provided by the Service is based on the information you provide and may not encompass all relevant details. Therefore, you should use the advice and suggestions at your own discretion and judgment.
No Liability: In no event shall Let’s Eat, Grandma, its employees, agents, or affiliates be liable for any damages, losses, or expenses arising out of or in connection with the use of the Service. This includes, but is not limited to, any direct, indirect, incidental, special, or consequential damages, loss of profits, or business interruption.
External Links: The Service may include links to external websites or resources. These links are provided for convenience and informational purposes only. Let’s Eat, Grandma does not endorse or guarantee the accuracy, relevance, or quality of the content on these external websites. You access and use these links at your own risk.
Modifications: Let’s Eat, Grandma reserves the right to modify, suspend, or terminate the Service at any time without prior notice. We may also update or modify this disclaimer without prior notice. It is your responsibility to review this disclaimer periodically for any changes.
By using the Service, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this disclaimer. If you do not agree with any part of this disclaimer, please refrain from using the Service.
Privacy Policy
Last updated: (05/17.2017)
Let’s Eat, Grandma (“us”, “we”, or “our”) operates www.letseatgrandma.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and your job search materials. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, job search information, and industry (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze these.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 05.17.2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.